- Phone: +971 58 154 4956
- Mail: info@gudakesa.co.in
- Adress: Business Center 1, 6th Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.
Atlassian Support, Administration & Maintenance Services
Maximize performance, reliability, and security of Jira, Confluence, Bitbucket, and all your Atlassian tools with certified experts.
Service Pillars That Power Your Atlassian Ecosystem
From day-to-day support to long-term scalability, our certified Atlassian experts cover every aspect—ensuring your tools run smoothly, securely, and in sync with your business goals.
Atlassian Support
Reliable, SLA-driven support that keeps your Atlassian tools running without interruptions—whether you’re a small team or a global enterprise. Our experts ensure fast response, quick resolution, and seamless user experience at every step.
Jira Training
01
Incident Management & Bug Resolution
Rapid response and fixes to minimize downtime.
02
SLA-Driven 24/7 Support
Round-the-clock coverage with guaranteed response.
03
End-User Guidance & Troubleshooting
Personalized help for teams to stay productive.
04
Root Cause Analysis & Knowledge Updates
Documented solutions to prevent recurring issues.
Atlassian Administration
End-to-end administration services tailored to simplify user management, strengthen governance, and maintain a well-structured Atlassian environment. From permissions and access controls to seamless system upgrades, we ensure your tools remain secure, compliant, and aligned with business needs.
Key Services:
01
User & Group Management
Seamless onboarding and access for every member.
02
Permissions & Access Configuration
Secure role-based access to projects and data.
03
System Upgrades & Configurations
Hassle-free updates and environment optimization.
04
Integration with SSO / LDAP
Centralized login for security and compliance.
Atlassian Maintenance
Proactive maintenance designed to keep your Atlassian ecosystem at peak performance—optimizing speed, securing critical data, and preventing issues before they arise. With regular updates, backups, and monitoring, we ensure your systems stay resilient, reliable, and always future-ready.
Key Services:
01
Performance Monitoring & Tuning
Detect and fix performance bottlenecks before they escalate.
02
Plugin Management & Version Control
Keep apps updated and compatible with your environment.
03
Regular Backups & Disaster Recovery
Safeguard data with reliable backup and recovery plans.
04
Security Patching & Vulnerability Fixes
Protect your systems with regular security updates.
Integration & Automation
Intelligent integrations and automation that seamlessly connect your Atlassian suite with the rest of your business systems. From DevOps pipelines to real-time collaboration tools, we streamline workflows, reduce manual effort, and accelerate delivery—empowering teams to work smarter and deliver faster.
Key Services:
01
Jira Workflow Automation
Reduce manual effort with smart automation rules.
02
CI/CD Pipelines with Bitbucket & Jenkins
End-to-end DevOps pipelines for faster releases.
03
Slack / Teams ChatOps Integrations
Real-time collaboration alerts and updates.
04
Custom Dashboards & Advanced Reporting
Data-driven insights for informed decision-making.
Why Partner With Us?
From certified expertise to proven industry trust, we deliver Atlassian solutions that are secure, scalable, and cost-effective—designed for both enterprises and startups.
Industries We Serve
Trusted by diverse industries worldwide, we adapt Atlassian solutions to meet the unique needs of sectors ranging from highly regulated enterprises to fast-moving startups.
Flexible
Support Models
Choose the support model that fits your business best—from quick, ad-hoc fixes to continuous managed services or full enterprise-grade SLAs. Our flexible engagement options ensure you get exactly the level of expertise and coverage you need, when you need it.
Ad-hoc Support (Pay-as-you-go)
For quick fixes & short-term needs
Managed Services (Continuous)
Ongoing administration & optimization
Enterprise SLAs
Dedicated teams, 24/7 coverage & compliance
Your Questions, Answered with Clarity
Get straightforward answers on Atlassian support, administration, and maintenance—so you know exactly how we help your teams stay productive and compliant.
End-to-end assistance for Jira, Confluence, Bitbucket, covering incidents, queries, upgrades, and integrations.
Yes, we provide full support for both.
Absolutely—security hardening, backup policies, and controls are included.
Yes, through managed service and enterprise SLA models.