GenAI Services – Gudakesa

GenAI Offerings Agents You Can Trust

At Gudakesa Technologies, we help enterprises harness Generative AI to streamline workflows and elevate customer engagement.

Our solution stack includes

DevRev.ai → AI-native customer & dealer experience enhancement. Fynd.com → AI-driven digital commerce (cataloging & personalization).

DevRev.ai – AI Native Customer & Dealer Experience

DevRev.ai enhances customer and dealer interactions through AI-driven automation, intelligent ticket routing, and unified data, making support faster, smarter, and more efficient.

Airdrop | Unified Data Synchronization

Continuously ingests & syncs data from Salesforce, Jira, Zendesk, etc. Bi-directional sync eliminates silos & makes data instantly AI-ready.

Knowledge Graph | Enterprise Context Layer

Connects entities (tickets, products, customers, workflows). Enables intelligent reasoning, search, and analytics.

AI Agents & Conversational Workflows

Auto-route tickets using intent understanding. Summarize long threads & cluster similar issues. Act across chat, email, Slack, or web feeling like a teammate, not a bot.

Turing AI Agent

Deflects common queries (password resets, status checks). Modes: Suggest-only, Content-powered, Goal-oriented (beta).

Search, Analytics & Workflow Engine (SAW)

Enterprise search, real-time analytics & workflow automation. Enables proactive incident detection & contextual workflows.

Cross-Channel AI via PLuG / CX Agents

Intelligent agents available on chat, email, WhatsApp, and more. Provides consistent tone, escalation, and knowledge base updates.

Fynd.com – AI-Enabled Digital Commerce (Aftermarket)

Fynd.com enables AI-powered cataloging, smart dealer portals, and personalized recommendations, streamlining part discovery, ordering, and aftermarket operations.

AI Catalog Enrichment

Auto-tags parts by compatibility, specs & fitment.

Dealer-Facing Digital Portals

Smart search by model/part, with real-time pricing & availability.

Personalized Recommendations

Bundled consumables & related parts based on order history.

Omnichannel Consistency

Unified catalog across digital & physical dealer channels.

Gudakesa’s Role Your Trusted GenAI Partner

Assess Needs:

Map Rane’s OEM & aftermarket requirements.

Design Integration:

Architect DevRev.ai & Fynd.com connections.

Deploy Solution:

Rollout into production environments.

Validate & Optimize:

Test workflows, tune performance.

Customization, Training & Managed Services

A structured approach that ensures workflows are tailored, teams are enabled, and long-term ROI is maximized.

Workflow Customization

Design workflows for catalog search, warranty automation, and claim triage.

Training & Adoption

Role-based training and hands-on labs to build GenAI skills.

Tooling & Access

Provisioned tools with secure, ready-to-use access.

Continuous Enablement

Ongoing coaching, updates, and performance tracking.

Managed Services

Long-term support, model tuning, and feature evolution for maximum ROI.

Let’s schedule a Discovery Workshop

We collaborate with Rane to identify pain points, set priorities, and co-develop pilot projects for measurable impact.

Book Discovery Call